At Overseafy (A unit of Refrographics), we are committed to ensuring you receive the right products and have a seamless shopping experience. If you are not satisfied with your purchase or if you receive a defective or incorrect item, you can return the product under the following terms:
Return Eligibility:
- If you have received a wrong or defective product, you may return it within 7 days of delivery.
- The product must be unused, in original condition, and in its original packaging with all accessories (such as charging cables, eartips, manuals, etc.) intact.
Return Process:
- Initiate a Return Request:
- Contact our customer service team via email or phone to initiate a return request within 7 days of delivery.
- Reverse Pickup:
- Once your return request is approved, we will schedule a free reverse pickup within 2-3 working days.
- If reverse pickup is unavailable in your location, you will need to ship the product back to us at your own expense.
- Unboxing Video Proof:
- An unboxing video showing the package opening without cuts or pauses is mandatory for all return requests. This video helps ensure transparency and provides proof that the product was received in the condition described.
- Return Inspection:
- Once we receive the returned product, our team will inspect it to ensure it is in its original condition and has all the original packaging and accessories.
- Issuing Refunds:
- After the inspection is completed and approved, we will issue a refund in the form of store credit. The store credit can be used for future purchases on [Store Name].
Conditions for Return Ineligibility:
- Used or Damaged Products: Products that have been used, damaged, or are missing components (such as eartips, cables, etc.) will not be eligible for return.
- No Video Proof: If the unboxing video proof is not provided, the return request may be declined.
- Exceeding Return Time Frame: Requests made after 7 days from the delivery date will not be accepted.
Exceptions:
- Products that are customized or limited edition may not be eligible for return. Please refer to the specific product page for more details.
Refund Timeframe:
- Once the returned product passes the inspection, we will process your store credit refund, and you will be notified via email or SMS. Refunds are typically processed within 3-5 business days after inspection.
If you have any questions or need assistance with your return, feel free to contact our customer service team. We are dedicated to providing you with the best shopping experience possible at Overseafy (A Unit of Refrographics).