At Refrographics we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our website, which deals in electronic products such as Airpods, headphones, and earphones. By using our website, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
We collect several types of information to provide and improve our services for you.
1.1 Personal Information:
When you visit our website or make a purchase, we may collect the following types of personal information:
- Contact Information: Name, email address, phone number, shipping and billing address.
- Payment Information: Credit card details or other payment method details. We do not store your payment information; it is processed securely by our third-party payment gateway.
- Account Information: Username and password (if you create an account).
- Purchase History: Details of the products you have bought from us.
- Communications: Messages, feedback, or any inquiries you submit via email, contact forms, or live chat.
1.2 Non-Personal Information:
We may collect non-personal information such as:
- Device Information: IP address, browser type, and version, time zone setting, operating system, and platform.
- Browsing Information: Details of your interactions with our website, including pages visited, duration of visits, and links clicked.
- Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance your experience on our website and for advertising purposes. (See Section 6 for more details on cookies).
2. How We Use Your Information
The information we collect is used for various purposes, including:
2.1 Order Fulfillment:
- To process your orders, manage payments, and arrange for shipping.
- To send you order confirmation and shipment tracking details.
2.2 Customer Support:
- To provide you with customer service and respond to any inquiries or issues.
- To notify you of any changes to our services, such as product availability or policy updates.
2.3 Account Management:
- If you create an account, we will use your information to manage your account, track orders, and allow you to save preferences for future purchases.
2.4 Marketing and Promotions:
- To send you promotional offers, newsletters, or special deals. You can opt-out of these communications at any time by following the “unsubscribe” link in the email.
- To personalize your shopping experience and provide product recommendations based on your past purchases and browsing behavior.
2.5 Analytics and Website Improvement:
- To analyze usage patterns and trends on our website to improve user experience and functionality.
- To monitor for fraud or security issues, ensuring a safe shopping environment.
3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted partners for the following purposes:
3.1 Service Providers:
We may share your information with third-party service providers who assist us with:
- Payment processing
- Shipping and order fulfillment
- Website hosting and maintenance
- Customer support services
These providers have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
3.2 Legal Requirements:
We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court or government agencies).
3.3 Business Transfers:
In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of the business assets. We will notify you of any such change in ownership or control of your personal data.
4. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, or misuse. This includes:
- SSL Encryption: All transactions on our website are encrypted using Secure Socket Layer (SSL) technology.
- Password Protection: If you create an account, you are responsible for maintaining the confidentiality of your password and for restricting access to your account.
- Payment Security: Payment information is processed by third-party payment gateways and is not stored on our servers.
While we take all necessary steps to protect your personal information, no online transmission or storage system is completely secure. By using our website, you acknowledge the inherent risks of sharing personal information online.
5. Your Rights
You have the following rights regarding your personal data:
5.1 Access and Correction:
You can access, update, or correct your personal information by logging into your account or contacting us.
5.2 Deletion:
You can request the deletion of your personal information. However, we may retain some data for legal or business purposes, such as fulfilling an order or resolving a dispute.
5.3 Data Portability:
You have the right to request a copy of the personal data we hold about you in a commonly used electronic format.
5.4 Opt-Out:
You can opt-out of receiving marketing emails by following the unsubscribe instructions in the emails or by contacting us.
5.5 Cookie Preferences:
You can manage your cookie preferences through your browser settings. (See Section 6 on cookies for more details).
6. Cookies and Tracking Technologies
We use cookies and other tracking technologies to improve your browsing experience on our website. Cookies are small data files that are stored on your device when you visit our website.
6.1 Types of Cookies We Use:
- Essential Cookies: These cookies are necessary for the basic functionality of our website, such as adding items to your cart and completing purchases.
- Analytical Cookies: These cookies help us analyze how visitors use our website, allowing us to improve functionality and user experience.
- Marketing Cookies: We use these cookies to display relevant advertisements and promotions based on your browsing behavior and preferences.
6.2 Managing Cookies:
You can disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website. Your continued use of our website following any changes constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:
- Email: support@overseafy.com
This Privacy Policy was last updated on October 2024.